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FM Med · Online care

Online doctor consultation in South Africa

Share your symptoms, choose a pharmacy, and our doctors will reach out digitally before preparing any prescriptions you need.

Need assistance? Email support@fmmed.co.za.

Business hours: Monday to Friday 08:00 – 18:00, Saturday 08:00 – 14:00. Consultation and repeat-prescription requests are normally reviewed during business hours. We may occasionally review requests outside these hours, depending on availability. After-hours responses may take longer; availability and response times are not guaranteed.

How an online consultation works · Meet the doctors

Online doctor consultation: R320 or by selected medical aids
Medical aid subject to authorization

Tell us about you

We prepare a clinical summary for the doctor so they can respond faster.

Your symptoms

Select the concerns you would like to discuss. You can add more in your description.

Select the symptoms you would like to chat about.

Optional photo

Upload a clear photo (e.g. rash, packaging, recent results) to help the doctor assess faster.

Sick leave certificates are only issued when the doctor believes your case requires it.

Preferred pharmacy

Scripts from this consultation will be emailed here.

Is all information accurate and truthful?

Every consultation is reviewed and handled by a registered South African medical doctor. If we cannot assist you digitally we will issue a refund immediately. If the doctor requests pathology or blood tests, the request form will be sent to your email address, not WhatsApp.

What happens next

Our doctors reply with next steps once your information is reviewed.

Medical aid payments are processed via our partner practice Medvend24, subject to authorization. Medical-aid requests and approved prescriptions continue through Medvend24.

  1. A doctor reviews your symptoms, history, and pharmacy details.
  2. R320 or by selected medical aids
    Medical aid subject to authorization
  3. The doctor sends a message or a signed prescription to your pharmacy (depending on what you need).

Doctor-led – Online consultations are handled by HPCSA-registered doctors linked to FM Med.

Sick notes – Certificates are only provided after clinical assessment; requesting one does not guarantee approval.

Easy pharmacy routing – We email the signed script to your selected pharmacy or an email you provide.

Blood request forms - Pathology and blood request forms are sent to the patient's email address only.

Need help? Email support@fmmed.co.za.